Terms and conditions
TERMS & CONDITIONS
Chapter 1 General conditions
The website www.inais.ro in property of S.C. INAIS CREATIVE STUDIO S.R.L., Bucharest, Str. Arh. M Ioan Socolescu nr. 5, 021977, phone +40.752.060.060.
All orders placed via the website are exclusively subject to the following general terms and conditions, in the version that is valid at the time of your order. This website includes, but is not limited to texts, images, design and layout, all materials being protected by copyright.
You are not allowed to modify, copy, reproduce, publish, share, obtain licences, have any commercial use, create duplicates of the displayed products, transfer or sell any part of the content, programme, products or services included on this website.
S.C INAIS CREATIVE STUDIO S.R.L. is entitled to modify the content, the structure and the availability of the website at any time, or may cease to provide information on the website, without prior agreement or notification of its users or third-parties.
Using this website as a visitor, registering as a user and purchasing the products displayed here involves your implicit and without restrains agreement of the current terms and conditions, with all consequences arisen from these.
Chapter 2 Important information
The products listed on www.inais.ro are presented under the form of digital pictures, describing the articles offered for purchase. The insignificant differences between the pictures and the received product are not considered faults.
The effects on our clothes are handmade. Because of that, every piece is unique and the placements of the effects might be slightly different.
Some of the products listed on the website may not be available in certain periods of time. You will be contacted by our team if there is an issue with the availability of the product.
Chapter 3 Payment methods
For your convenience, we accept 3 payment methods for orders placed on www.inais.ro: online payment (credit/debit card or PayPal), cash on delivery or bank transfer, using the following BRD Bank accounts: RO84BRDE410SV70396854100 – Romanian currency.
Please note that we accept cash on delivery only for domestic shipping.
Chapter 4 Shipping methods and returns
We ship worldwide via our partners – FedEx, within 7 working days from order confirmation (valid for payment order). For returns, we ask our customers to use the same operators that we shipped with.
Inais.ro offers free shipping worldwide.
Please note that we are not responsible for any delays of the parcel. If you have problems with receiving a package, please contact FedEx.
During the National Holidays, please consider that your package will arrive with delays.
Note: If you are from outside of EU, please remeber that the order will not have VAT included and you will pay the custom taxes when the package arrive at destination.
Chapter 5 Property right
Property right of each and every product delivered stays with S.C. INAIS CREATIVE STUDIO S.R.L. up until the moment we receive in our accounts the value of the products.
Chapter 6 Contract
When placing your online order on www.inais.ro, you must accept the current terms & conditions, that shall enter into force at that time. The order is considered valid starting the moment you filled in your details on the dedicated page and placed the order.
S.C. INAIS CREATIVE STUDIO S.R.L. reserves the right to refuse an order, without providing any explanations. The reasons for refusing an order may have as grounds the suspicion that the products ordered may suffer a resale, based on a background of that user and the orders placed previously. In the event of an order being refused, the person who placed the order will be informed in writing and the money reimbursed to his/her account, should the amount already be paid to our account.
Chapter 7 Contact information
Please feel free to contact us via email, at office@inais.ro, for any questions or complaints should you have regarding your order. Phone number: +04 752.060.060.
Chapter 8 Return Policy
We gladly accept returns within 10 working days of the receipt. The client must inform S.C. INAIS CREATIVE STUDIO S.R.L. by sending a request of return, via email at office@inais.ro.
The product that needs to be returned, should be shipped back to S.C. INAIS CREATIVE STUDIO S.R.L., at Str. Arh. M Ioan Socolescu nr. 5, 021977, Bucharest, Romania. The payment of returns is not supported by S.C. INAIS CREATIVE STUDIO S.R.L., it should be supported by the customer.
If we detect wear marks, as a result of using the product for more than just a simple try on, this will not be accepted for return. We accept returns only for products which are not damaged, looking exactly as they were sent to you, with all the original labels on and all the others accessories included in the parcel.
If several products were ordered and you wish to return all of them, shipping to S.C. INAIS CREATIVE STUDIO S.R.L. must be done in a singular parcel. We reserve the right to refuse several returns, at different period of times, coming from the same order.
Should a client wish to return a product, we will reimburse the money in the bank account from which we collected the amount in the first place, or if you paid by cash on delivery, let us know your bank account via e-mail. Reimbursements will be made according the initial currency used to pay the value of the products ordered.
Once all the conditions for returning the product/s are met, these are back to S.C. INAIS CREATIVE STUDIO S.R.L. and check-up is done, the value of the products will be reimbursed within the maximum period of 10 working days.
We reserve the right to refuse the product/s for return if all the above conditions aren’t met.
If you want just to change the size of your product, let us know via e-mail with all the details. Soon you will be contacted by us and tell you if the change is possible, within the limit of available stock.
Chapter 9
GIFTCARDS
The Giftcard can be used as a voucher.
After the order, you will receive the voucher code(s), that can be used at checkout, to substract from the total amount of money to pay.
How can you use the voucher codes?
1. Use 1 code per order.
2. If you buy multiple vouchers and you want to use it for 1 order, please e-mail us at office@inais.ro, with the products that you want to buy.
Please note that the order total amount should be bigger than the vouchers amount.
After placing the order on the e-mail, we will issue an invoice. This invoice can only be paid by bank transfer.
The products will be sent after you will e-mail us the proof of payment.