Frequently Asked Questions

ORDER

After you select your product(s), select “Add to cart”. Go to the shopping cart (right upper corner) and then “Proceed to checkout”. Complete the form. Optionally, you can create an account, for future news and shopping sprees.

SHIPPING

We ship in Europe via our partners – FedEx for international deliveries and local deliveries (Romania), within 7 working days from order confirmation (valid for payment order). For returns, we ask our customers to use the same operators that we shipped with.

Inais.ro offers free shipping worldwide.

 

Please note that we are not responsible for any delays of the parcel. If you have problems with receiving a package, please contact FedEx.

 

During the National Holidays, please consider that your package will arrive with delays.

 

 Is there an express delivery system? What are the charges of shipping?

We don’t have any express delivery system yet. 

 

 

How can I track my order?

 

You can track your order via AWB of the package, on the provider website.

PAYMENT

How can I pay? 

You can select at Checkout via Bank transfer, cash at delivery, pay with credit/debit card or PayPal using the following BRD account: RO84BRDE410SV70396854100 – Romanian currency. Please note that the cash on delivery option is available only for domestic deliveries (Romania).

RETURNS

We gladly accept returns within 10 working days of the receipt. The client must inform S.C. INAIS CREATIVE STUDIO S.R.L. by sending a request of return, via email at office@inais.ro.

The product that needs to be returned, should be shipped back to S.C. INAIS CREATIVE STUDIO S.R.L., at Str. Arh. M Ioan Socolescu nr. 5, 021977, Bucharest, Romania. The payment of returns is  not supported by S.C. INAIS CREATIVE STUDIO S.R.L., it should be supported by the customer.

If we detect wear marks, as a result of using the product for more than just a simple try on, this will not be accepted for return. We accept returns only for products which are not damaged, looking exactly as they were sent to you, with all the original labels on and all the others accessories included in the parcel.

If several products were ordered and you wish to return all of them, shipping to S.C. INAIS CREATIVE STUDIO S.R.L. must be done in a singular parcel. We reserve the right to refuse several returns, at different period of times, coming from the same order.

Should a client wish to return a product, we will reimburse the money in the bank account from which we collected the amount in the first place, or if you paid by cash on delivery, let us know your bank account via e-mail. Reimbursements will be made according the initial currency used to pay the value of the products ordered.

Once all the conditions for returning the product/s are met, these are back to S.C. INAIS CREATIVE STUDIO S.R.L. and check-up is done, the value of the products will be reimbursed within the maximum period of 5 working days.

We reserve the right to refuse the product/s for return if all the above conditions aren’t met.

If you want just to change the size of your product, let us know via e-mail with all the details. Soon you will be contacted by us and tell you if the change is possible, within the limit of available stock.

PIC BADGES - What do they mean?

COMING SOON

This product is not yet available for purchasing. When the badge is off and appears on stock, you can purchase it. If you made a pre-order online, please expect around 2-3 weeks until you can receive the package.

SOLD OUT

This product is out of stock and can’t be purchased anymore. Anyhow please let us know if you want this product to be re-stocked via e-mail.

 

REVERSIBLE

The product can be worn on the both sides, as seen in the product pictures.

 

SPECIAL OFFER

The product is on sale.

NEW

The product is from our newest collection.